Return and Exchange Policy for Al Artie Works

At Al Artie Works, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your order, we offer a hassle-free return and exchange policy to address your concerns.

Here's what you need to know about our return and exchange process:

1. **Conditions for Returns and Exchanges:**
- Items must be returned or exchanged within 14 days of the delivery date.
- The items must be in their original condition, unused, and undamaged, with all tags and packaging intact.
- Customized or personalized items are not eligible for return or exchange unless they are defective or damaged upon arrival.
- Proof of purchase, such as the original receipt or order confirmation, is required for all returns and exchanges.

2. **How to Initiate a Return or Exchange:**
- To initiate a return or exchange, please contact our customer service team at, providing your order details and reason for return or exchange.
- Our customer service team will guide you through the process and provide you with a return authorization number (RMA) if your request meets our return and exchange policy criteria.

3. **Return Shipping:**
- Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective/damaged item.
- We recommend using a trackable shipping method to ensure the safe return of your items.

4. **Refunds and Exchanges:**
- Upon receiving your returned items and verifying their condition, we will process your refund or exchange promptly.
- Refunds will be issued to the original payment method used for the purchase.
- Exchanges will be processed based on the availability of the desired replacement item. If the item is out of stock, a refund or store credit may be offered as an alternative.

5. **Damaged or Defective Items:**
- If you receive a damaged or defective item, please contact us immediately upon receipt to arrange for a replacement or refund.
- We may require photographic evidence of the damaged or defective item to facilitate the return process.

At Al Artie Works, your satisfaction is our priority, and we are committed to resolving any issues with your order promptly and efficiently. If you have any questions or concerns about our return and exchange policy, please don't hesitate to reach out to our customer service team for assistance.